By Thane Tennison, Advertising Manager, BDX

Last month the BDX network served over 2.8 million clicks. However, not all of those clicks were sent to an advertiser’s website. Many of those clicks were identified as Bots and filtered out of our reporting. The Bot Filter is just one of the services BDX provides to help optimize performance for our builder advertisers. 

Bots are a piece of software that scan websites and follow web links to create an index for major search engines. They’re not something a consumer would notice in their regular online activity but can have a profound affect for a webmaster looking at traffic and click trends.

In our BDX Ad reporting we typically see Bot Traffic as spikes in click thru activity for a builder.  For example, a builder may average a .20 Click-Thru Rate (CTR) but occasionally performance will spike to five percent over a short period of time.  By cross referencing the domain and IP we can typically identify and block the bot. However, other Bot Traffic is not as obvious and may appear as regular click activity.  This is especially true if an advertiser is running GIF/JPEG files that will record all click activity (the Javascript in a SWF File or Ad Tag will typically filter the bot click).

In our review of Bot Traffic BDX has identified a series of browsers and IPs that represent three percent of all traffic but as much as twenty percent of the clicks for our builder advertisers. These clicks are recorded in our ad server but may not appear in a builder’s Google Analytics (After all, Google runs several bots of their own and automatically filters that traffic).  The result is a natural discrepancy between publishers’ reports and what a builder sees in their analytics. Meaning publishers could report a high number of clicks & high CTR but the advertiser sees relatively little value.

By implementing the Bot Filter BDX is able to provide more accurate reporting that closely aligns to a builder’s backend reporting across all of the BDX advertising products from BeBack to Realtor.com. With more accurate reporting, we can better work with our advertisers to optimize their campaigns and improve our product offerings.

Many publishers and ad severs do have a bot filter included in their service and will only capture known bots identified by the Interactive Advertising Bureau. They don’t actively manage new bots regularly introduced into the market nor do I think most publishers apply the same level of scrutiny as BDX to identify these occasional spikes in click traffic.

If you’re working with a publisher and running online campaigns I’d recommend auditing performance to ensure numbers closely align to what’s reported.  Setting up UTM tracking codes and developing campaign goals in Google Analytics are some easy ways to help track performance across different channels and optimize your media flight. As many of our advertisers work with limited resources it’s important that they have accurate data to make the right decisions regarding their marketing efforts.  At BDX we work with several of our advertisers to help set up campaign goals allowing them to truly understand the value of their online advertising. 

If you’d like additional information on some of the unique services BDX provides to optimize builder campaigns or assistance in setting up tracking in Google Analytics please contact me at traffic@thebdx.com.

Thane Tennison is the Advertising Manager for the BDX and manages hundreds of home builder brands across a network of over a dozen real estate websites.

By Thane Tennison, Advertising Manager, BDX

You may have heard about the newly updated NewHomeSourceProfessional.com (NHS Pro).   The site has recently gone through a complete overhaul and looks great.  The new format, similar to the New Home Source platform, allows builders to better showcase their homes and communicate offers to agents.

Agent outreach is a priority for the BDX in 2013 and a big priority for builders.  Agents represent the “repeat home buyer” and as the BDX expands its relationships with local MLS organizations we’ve seen an increase in traffic and ad impressions.

By advertising on NHS Pro builders have an opportunity to reach this typically “local” audience with unique and relevant advertising. Promoting an agent sales program or grand opening event can convert web traffic to foot traffic and provide measurable results. More importantly, builders are reaching active agents with buyers that need a home, which is a great advantage of subscribing to NHS Pro or one of our MLS partners.

For the past few days we’ve been testing ad performance for local builders and while volume is still building for some markets, we’re seeing consistent performance of a .20 click through rate (CTR).  Performance for individual campaigns ranged from a .44 to a .07 and a median performance of a .19 CTR.  I’m pleased to see that non-agent specific messages would perform so well and anticipate more targeted messagin to show stronger results.

The new NHS Pro allows BDX to clearly identify and isolate active local agents.  This means we can target agents with specific messages and by using re-targeting we can reach them on the sites they visit the most such as celebrity gossip or college football.

If you’ve done online advertising to reach local agents, I’d love to hear about it. Whether it’s Facebook or a pay per click campaign I am interested in the goal and results.  If you’d like to discuss marketing strategies to reach area realty professionals please contact us.

Thane Tennison is the Advertising Manager for the BDX and manages hundreds of home builder brands across a network of over a dozen real estate websites.

 

By: Jamie Lintner, BDX Advertising Accounts Manager

We have all read the analysis about the low click-thru rates for Facebook advertising.  Webtrends in particular has documented a downward shift from an already low click thru rate (CTR) over a span of three years, from a .063% in 2009 to a .041% average in 2011. This is half of the comScore recognized click thru average for all online display advertising — .10%. But what would the data look like if we were to measure the CTR of display ads against a previously engaged individual who already has some level of trust with a brand?

  In Q4 of 2012, Facebook launched a new Ad exchange that allows for advertisers to bid for placement in a real-time fashion. In order to avoid the historically low performance that Facebook has shown, we at the BDX have taken the exchange one step further and are now offering builders the opportunity to retarget visitors to their website and run banners with specific messages for those visitors. Similar to our BeBack program, we will cookie a builder’s site but will then retarget them only against the Facebook platform. These resulting ads fall within the same positions as a direct buy, with the same dimensions and specs and at the same cost, but they produce click thru and conversion rates that trump those of a non-retargeting campaign.  For example, in January, we ran our own internal campaigns and discovered that the CTR is roughly nine times the average of Facebook’s overall average with an incredible lift in backend conversions.

Not only that, but the results are just as strong when compared to traditional retargeting efforts. Here at the BDX we manage our own internal retargeting campaigns across 50 unique markets as well as unique BeBack retargeting campaigns for around 100 home builders. Without fail, a retargeted user is 10-15 times more likely to convert on the backend than one with no knowledge of the brand. Facebook ramps that up to another level. A user who has been on a particular site and has actively engaged with it is roughly 30% more likely to convert through the Facebook exchange than a typical retargeted user. While we were previously content with our cost/lead for retargeting, Facebook has provided a robust channel where we receive incremental traffic at a higher conversion rate. These numbers are hard to ignore.

Moving forward, as an added perk for BeBack advertisers we are now offering an additional campaign across only the Facebook exchange in order to improve backend lead conversion and drive clicks across a previously un-utilized platform. For additional information on how to set this up, please contact info@thebdx.com for additional details.

Builder Advertising on FacebookIn 2011 Facebook became the largest Ad Network of all publishers representing almost 1/3 of display inventory.  Historically, I’ve not been too thrilled with Facebook performance. It’s had a reputation for high bot traffic, low clicks and relatively poor backend conversion.  I’m also convinced that to be successful with Facebook an advertiser needs a series of creative offerings since the high-frequency can result in ads getting stale quickly and losing their initial performance.

However, through some recent updates we can now retarget BDX new home shoppers in the Facebook marketplace ad position.  I was skeptical at first, but with the success of retargeting it was definitely worth a test and I’ve been quite pleased with initial results.

We started the initial test running a ‘generic’ ad driving people back to NHS.  We then rolled out a series of Market Specific ads leveraging our creative best practices. Since then Facebook Retargeting is one of our strongest advertising channels in terms of total conversion and bounce rate is in line with what we’ve seen with other retargeting ads.  That’s a big win.

What I think is most exciting is that our participating BeBack advertisers can also take advantage of this opportunity.  We’re extending Facebook retargeting as part of the BeBack offering at no additional cost for our builders.  Now, a builder truly can reach their users ‘everywhere’ and at the same rate as their previous campaign.

In addition to increased reach and improved conversion this is a big opportunity for builders to leverage the social aspect of Facebook.   Imagine retargeting a consumer who’s visited your website with an ad on Facebook and asking them to ‘fan’ your brand or to share ‘the home of their dreams’ or get their friends opinion on one plan vs. another.  Their truly is a whole litany of marketing strategies that can be applied to BeBack –  especially when incorporating a social component.

For more information about BDX BeBack retargeting or how to integrate Facebook Ads with your existing BeBack campaign contact your local sales rep or email info@thebdx.com.

Thane Tennison is Advertising Manager for the Builders Digital Experience and manages advertising for hundreds of homebuilding brands across a network of over a dozen real estate websites.

I’m not sure if you’ve seen it yet, but Realtor.com is launching a new redesign of the Search Result pages.  Currently the site is only in beta with plans for a full launch later this week.  The Realtor.com Product Team has adjusted the layout to improve navigation and help consumers better manage the thousands of homes available via the MLS.

With the redesign they’ve also changed the layout to include a 300×250 ad position at the top of the page.  When I first saw this position I thought ‘this is the perfect place for video.’  The 300×250 ad position closely mirrors that of the 3:4 formats you’d see with traditional TVs.  The above the fold placement and proximity to content further peaked my interest.

I’m a fan of video ads because it’s captivating. And, when reaching a consumer who’s in the market video can help them picture the home they’re looking for and make them aware of amenities they may not have considered.

We often espouse the benefits of how display provides ‘consideration for search’ but video takes it to the next level by allowing advertisers to highlight multiple features.  Consider pans across home plans, green spaces and community amenities.  With an ad like this, I’ve changed the search from looking for a home to looking for a neighborhood or a lifestyle.

Moving beyond the value of ‘just a home’ is important for builders and developers as they try to differentiate their product from the re-sale market. Online video ads are an easy and cost effective way to achieve this goal – especially if the materials are already produced.

Brad Smith, our Director of Video production has done a great blog series on video best practices. When translating video to an ad there are a few best practices I’d encourage.

  1. The video should tell your story WITHOUT SOUND. A lot of publishers have restrictions on video ads to improve the user experience.  Can you imagine shopping for homes while a work only to be interrupted by a loud video ad popping up?  The video should work independent of sound and the VO should highlight new points.  Considered graphics to capture key elements.
  2. Maintain a consistent Call-To-Action.  I like using space at the bottom of the ad to provide a consistent CTA for my home shoppers.   Consumers should clearly know what action you want them to take and that maybe before the video ends.  On average consumers only watch about 50% of a video so having a consistent on-screen call to action is important.
  3. Keep your video ads short. The goal of the ad is to captivate and drive action. If you have a long format video you’re looking to drive traffic to consider a teaser video ad that directs the consumer to the full length video.  Keeping videos short also improves the load time for the ad and ensures that consumers will see your message instead moving onto the next page while it waits to load.

If you’ve run video ads in the past I’d be curious to learn about your experience and what worked and what didn’t. If you’ve not considered running video ads or would like more information about how to repurpose your existing videos for online marketing contact The BDX for more details.

For more information about this blog post or BDX Video ads, contact Thane Tennison, Advertising Manager or contact your local Representative.